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Helpdesk by LabiDesk - All-in-one helpdesk to assist, engage & sell to leads | Product Hunt
Features
📥

Shared Inbox/Ticketing System

Team inbox for emails & support tickets

📇

Signatures

Professional signatures for email correspondence

⚙️

Automation Rules

Manage & assign tickets automatically

📨

Mailboxes

Add your mailboxes or create one with LabiDesk

👩‍💼

Mini CRM (Contacts)

All your leads and customers data in one place

📤

Auto - Responders

Manage automatic replies to tickets

📄

Macros / Canned Responses

Reply instantly & in the same style

⭐

Service Level Agreements (SLA)

Set standards of performance for your team

🤖

Omnichannel Support / Communication

Collect user feedback and reactions

💼

Departments

Tag, assign, escalate tickets among the team

💯

Customer Satisfaction Survey (Soon)

SCAT Scores for every ticket, message or chat!

📘

Knowledge Base

Build knowledge base & help center with LabiDesk

💬

LiveChat

Add chat support with LabiChat

🤝

Community Forum

Create community of your product backers (supporters)

📈

Reports & Analytics

Tickets solved, average time response and more..

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Free trial

LabiDesk your HelpDesk for Customer Service

Shared Inbox, Help Center Portal, Live Chat, Knowledge Base

Start your 14-day free trial

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No credit card required

Overal rating 4.9

🌱

Starter

$128 79 per month

Save $49

128 month

  • 5 Agents
  • 1 Projects
  • 25000 Tracked Users

Shared Inbox (Ticketing system)

  • 3 Mailboxes
  • Shared Inbox
  • Live Chat
  • Mini CRM

Help Center Portal

  • Knowledge Base
  • Help Widget
  • Help Articles & Guides
  • Support Contact Form

Engagement & Feedback Collection

  • Update Announcements
Subscribe to Starter
🚀

Growth

$288 189 per month

Save $99

288 month

  • 20 Agents
  • 1 Projects
  • 500000 Tracked Users

Shared Inbox (Ticketing system)

  • 20 Mailboxes
  • Shared Inbox
  • Live Chat
  • Omnichannel Shared Inbox
    - Facebook Messenger
    - Whatsapp
    - Twitter
    - Instagram
    - SMS
  • SLA, Automation Rules, Auto Responders
  • Macros, Departments, Signatures
  • Mini CRM
  • eCommerce Friendly
    - Shopify
    - Magento
    - BigCommerce
  • User Segmentation

Help Center Portal

  • Customizable Help Center Site
  • Custom Domain
  • Knowledge Base
  • Help Widget
  • Help Articles & Guides
  • Support Contact Form

Engagement & Feedback Collection

  • Update Announcements
  • User Feedback
  • Boosted Announcements
  • Public Roadmap

Additional

  • Reports (Analytics)
  • Remove LabiKnow Branding
  • Zapier, Integrately
  • Custom Integrations
Subscribe to Growth
🏢

Enterprise

$988 589 per month

Save $399

988 month

  • Unlimited Agents
  • 1 Projects
  • Unlimited Tracked Users

Shared Inbox (Ticketing system)

  • Unlimited Mailboxes
  • Shared Inbox
  • Live Chat
  • Omnichannel Shared Inbox
    - Facebook Messenger
    - Whatsapp
    - Twitter
    - Instagram
    - SMS
  • SLA, Automation Rules, Auto Responders
  • Macros, Departments, Signatures
  • Mini CRM
  • eCommerce Friendly
    - Shopify
    - Magento
    - BigCommerce
  • User Segmentation

Help Center Portal

  • Customizable Help Center Site
  • Сustom CSS / Design
  • Custom Domain
  • Free SSL
  • Knowledge Base
  • Help Widget
  • Help Articles & Guides
  • Support Contact Form

Engagement & Feedback Collection

  • Update Announcements
  • User Feedback
  • Boosted Announcements
  • Public Roadmap

Additional

  • Reports (Analytics)
  • Remove LabiKnow Branding
  • Zapier, Integrately
  • Custom Integrations
Subscribe to Enterprise
Customer service is no longer a challenge for our team!

It's a great fit for our ecommerce store! We are able to assist our customers in the most efficient way and we never miss on a single client again!
MC
Maggy
Its a beautiful Zendesk alternative!

Great job guys! I’m your customer now!
RD
Ron
Labidesk is like a better version of Zendesk! I was a devoted Zendesk customer for years until I tried Labidesk.
ME
Mick
I I just love the dedication to details in this helpdesk app!

Everything works as i would expect but way cooler in many ways! It’s a great support app!
ST
Steward

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