📥

Shared Inbox/Ticketing System

Team inbox for emails & support tickets

📇

Signatures

Professional signatures for email correspondence

⚙️

Automation Rules

Manage & assign tickets automatically

📨

Mailboxes

Add your mailboxes or create one with LabiDesk

👩‍💼

Mini CRM (Contacts)

All your leads and customers data in one place

📤

Auto - Responders

Manage automatic replies to tickets

📄

Macros / Canned Responses

Reply instantly & in the same style

⭐

Service Level Agreements (SLA)

Set standards of performance for your team

🤖

Omnichannel Support / Communication

Collect user feedback and reactions

💼

Departments

Tag, assign, escalate tickets among the team

💯

Customer Satisfaction Survey (Soon)

SCAT Scores for every ticket, message or chat!

📘

Knowledge Base

Build knowledge base & help center with LabiDesk

💬

LiveChat

Add chat support with LabiChat

🤝

Community Forum

Create community of your product backers (supporters)

📈

Reports & Analytics

Tickets solved, average time response and more..